FAQ page

Frequently Asked Questions

We’re here for you every step of the way.
If you have questions, feel free to explore our Help Center or check out the FAQs. And of course, you can always reach out — we’re just a message away, and here to help!

What is included in a membership?

✔️ 600+ On-Demand Classes — including Sculpt & Pilates, Strength, Rhythm Cycle & more

✔️ New Workouts Added Every Week to keep your routine exciting and inspiring

✔️ Full Access to the iOS & Android App — download classes for offline use anytime

✔️ Join Live Classes from the comfort of your home, led by Rowen & occasional guest coaches

✔️ Weekly Schedule & Streak Tracker to stay consistent and motivated

✔️ Guided Meditations & Mindfulness to support your body and mind

✔️ Connect Inside Our Global Community Platform — share, support & grow together

Can I pay with iDeal?

Yes, we offer iDeal as a payment option when signing up through your web browser here.
Pick your preferred plan, and on the checkout page:

Click “Pay another way”
Then select iDeal to complete your payment

How do I access my account?

To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.

How do I reset my password?

On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.

How do I access the catalog?

Once you sign into your account, navigate the Catalog section (or equivalent section name) in the top menu to access all of our videos.

Can I download videos to save them to my device?

Yes, you can download videos to your device using our mobile app — available on both iOS (iPhone & iPad) and Android.
Simply tap the video you’d like to download, and you’ll find the download option just below the video player. This way, you can enjoy your favorite classes anytime, even without an internet connection.

Why am I experiencing buffering or playback issues?

Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.

Can I create multiple accounts with the same email address?

No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link at the login page.

How do I pause or cancel my recurring subscription?

To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Purchases. You can choose to either pause or cancel your membership by clicking End Membership.

How do I change my membership plan or update my billing information?

To change your membership plan or update your billing information, sign into your account and click Profile at the top right. Then, select Purchases. To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option. To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.

Why is my credit card being declined?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

How do I purchase a gift subscription?

To purchase a gift subscription, scroll to the bottom of any page on the website and click “Buy a Gift Card” in the footer. You’ll need to log into your account or create one if you don’t already have one. Then, select the subscription or bundle you’d like to gift, choose the duration of the gift, and complete your purchase by entering your payment details. After purchasing, you’ll receive a confirmation page and a confirmation email with the gift code, and a shareable link that you can send to your recipient.