Privacy policy


Effective Date: March 11, 2025


Elevate by Rowen – Privacy Policy

This Privacy Policy explains how Elevate by Rowen ("we", "us", or "our") collects, uses, shares, and protects your personal information when you access or use our services, including our website (www.elevatebyrowen.com), mobile apps, and any other digital properties we control (collectively, the "Service").

By using the Service, you agree to the practices outlined in this Privacy Policy. We may update this policy from time to time, and your continued use of the Service constitutes your acceptance of the updated policy.


1. INFORMATION WE COLLECT

We collect personal information in several ways:

a. Information You Provide

  • Account Info: When you create an account, we collect your email address and password. You may also choose to provide a username.

  • Payment Details: When making purchases or signing up for subscriptions, you must provide valid payment details. Payments are processed securely through third-party providers such as Stripe, Inc. and PayPal, Inc.

  • Communication: You may also voluntarily provide personal information when contacting us, participating in surveys, entering promotions, or requesting support.

b. Information Collected Automatically

When you use the Service, we automatically collect:

  • Device information (e.g., IP address, browser, operating system)

  • Viewing activity and preferences

  • Location data (based on IP or device settings)

  • Analytics data via tools like Google Analytics

c. Public Interactions

Any comments, reviews, or forum posts you make may be visible to other users.


2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Deliver content and process transactions

  • Communicate with you about your account, updates, and promotions

  • Provide support and troubleshoot issues

  • Analyze usage trends and improve the Service

  • Enforce our legal terms and protect against fraud


3. SHARING YOUR INFORMATION

We may share your personal information with:

a. Authorized Third Parties

  • Our Service providers (e.g., Uscreen, analytics tools, email delivery platform)

  • Payment processors (Stripe, PayPal) for secure transaction handling

b. Legal Obligations

  • To comply with applicable laws, court orders, or government requests

c. Aggregated Data

  • We may publicly share non-identifiable, aggregated data for business insights


4. TARGETED ADVERTISING

We may use your data for personalized ads and marketing. You can opt out using:

You can also manage cookies or advertising identifiers via your browser or device settings.


5. EMAIL COMMUNICATIONS

  • Transactional Emails: Sent to confirm account activity, purchases, renewals, etc. (non-optional)

  • Marketing Emails: You can opt out via your account settings or the unsubscribe link in the email.


6. YOUR PRIVACY RIGHTS

You can update or delete your personal information by logging into your account. If you delete your account, we may retain some data for legitimate interests such as legal obligations or to inform you about future offerings (unless prohibited by law). Please make sure to unsubscribe before deleting your account. 

a. EEA Users

If you're in the European Economic Area, you have rights to:

  • Access, correct, or delete your data

  • Object to or restrict data processing

  • Withdraw consent

  • File a complaint with a supervisory authority

Data may be processed outside the EEA, including in the United States.

b. California Users (CCPA/CPRA)

You have the right to:

  • Know what personal data is collected and why

  • Request access to or deletion of your data

  • Opt-out of the "sale" of your personal information (we do not sell your personal data)

Submit requests through our online form. We will verify your identity before processing your request.



7. CHILDREN’S PRIVACY

The Service is not intended for children under 16. If you believe a child has provided personal data without consent, contact us so we can take appropriate action.


8. CHANGES TO THIS POLICY

We may revise this Privacy Policy periodically. We'll notify you of significant changes, and your continued use of the Service means you accept the updates.


9. CONTACT US

If you have any questions or concerns about this policy, services or features, please don’t hesitate to contact us at support@elevatebyrowen.com


Company details:

Rowen Aida Productions
Gustav Mahlerlaan 685
1082MK Amsterdam
The Netherlands