Terms of Service

Effective Date: March 11, 2025
Company: Elevate by Rowen


1. Overview

These Terms of Service (“Terms”) govern your access to and use of the Elevate by Rowen digital platform (the “Services”), which includes our website (www.elevatebyrowen.com), mobile and TV applications, and any other services offered through Uscreen.

By using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.


2. What We Offer

Elevate by Rowen provides a membership-based wellness and fitness platform offering:

  • On-demand video workouts and classes

  • Monthly live classes or workshops

  • Downloadable guides and resources

  • Exclusive access to a private online community

  • Periodic wellness & workout challenges and programs

  • Discounts on merchandise, events, or partner offerings

Some features may vary depending on your membership level or subscription plan.


3. Age & Location Restrictions

You must be at least 16 years old to access the Services and 18 years old to register for a paid subscription or upload content.

Access to the Services may not be legal in all locations. You are solely responsible for complying with local laws in your jurisdiction.


4. Account Registration

You agree to provide accurate, complete, and up-to-date information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

Notify us immediately of any unauthorized use of your account.


5. Memberships, Billing & Cancellations

Memberships are billed on a recurring basis (monthly or annually) depending on the plan you select. Charges will be made via the payment method you provide.

You can cancel your membership at any time through your account settings. Cancellation will stop future billing but does not entitle you to a refund for past charges unless otherwise required by law.

We reserve the right to change our pricing or offerings with reasonable notice.


6. Refund Policy

Because digital content is immediately accessible upon purchase, we do not offer refunds for memberships, unless otherwise required by applicable consumer protection laws.

However, we’re always happy to help resolve any issues you may experience. If you believe you were charged in error or are experiencing technical difficulties, please contact us at support@elevatebyrowen.com.


7. Platform Use & Conduct

You agree to use the Services only for lawful purposes and in accordance with these Terms.

You may not:

  • Share your account with others

  • Copy, redistribute, or resell our content

  • Upload viruses, spam, or any harmful material

  • Harass or threaten others in our community forums

  • Post offensive, discriminatory, or inappropriate content

Violations may result in suspension or termination of your account.


8. Intellectual Property

All content and materials on the Services—including videos, images, branding, and guides—are the property of Elevate by Rowen or its licensors and protected by copyright and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and view the content for personal, non-commercial use only.


9. Community Guidelines

We strive to maintain a safe, respectful space. By participating in our online community, you agree to:

  • Treat others with kindness and respect

  • Avoid harassment, bullying, or hate speech

  • Refrain from promoting external brands or businesses

Failure to follow these guidelines may result in removal from the community and/or platform.


10. Limitation of Liability & Disclaimer

Health & Fitness Disclaimer:

Elevate by Rowen provides general wellness content. We are not medical professionals and our content should not be considered medical advice.

Always consult your physician or qualified healthcare provider before beginning any fitness or wellness program. Stop exercising immediately if you feel pain, faintness, or dizziness.

By participating in our programs, you agree that you are doing so voluntarily and at your own risk.

Liability Waiver:

To the fullest extent permitted by law, you release Elevate by Rowen, its employees, agents, instructors, and partners from any and all liability, claims, or damages arising from your participation in our Services—including but not limited to injury, illness, or property damage.

We do not guarantee specific outcomes or results. We are not liable for interruptions in service, delays, or third-party failures (e.g., payment processors or hosting platforms).


11. Third-Party Services

We use third-party platforms such as Uscreen to deliver our content and process transactions. By using the Services, you also agree to their terms and privacy policies. 


12. Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms or for conduct we believe is harmful to the community or the brand.


13. Changes to Terms

We may update these Terms occasionally. We’ll notify you of material changes, and your continued use of the Services constitutes your acceptance of the updated Terms.


14. Governing Law

These Terms are governed by the laws of The Netherlands. You agree to resolve any disputes exclusively in the courts located in Amsterdam, The Netherlands.


15. Contact Us

For questions or concerns about these Terms, please contact:

support@elevatebyrowen.com


Rowen Aida Productions

Elevate by Rowen
Gustav Mahlerlaan 685
1082MK Amsterdam
The Netherlands

Registered Company No (Netherlands): 34359929